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Replacement of equipment under warranty - Preliminary form

Processing warranty exchange requests

Terms of Sales - 12 GUARANTEE

1 - Contact details and file references

* Mandatory fields

VIM customer number* :

VIM order number* :

Your lastname* :

Your firstname* :

Email* :

Your phone number* :

Your internal reference:

This number is optional. You can fill it in order to make it easier for you to follow up your request.

2 - Identifying the faulty equipment

3 - Description of malfunction or fault

Photos or video :

+ New file

4 - Delivery information for replacement equipment

On-site contact

Lastname* :

Firstname* :

Phone number* :

Shipping address

Company name :

Shipping address* :

5 - Method of treatment

In some cases, our after-sales service must carry out an expert assessment, which requires the return of the defective equipment/part (see 1 and 2 in the previous diagram).

I would like you to send me the replacement material/part and agree to be invoiced before the defect is investigated.

I return the defective material on receipt of your return slip. If the expertise confirms the warranty, I receive the replacement material free of charge. If not, VIM can quote for a replacement.

Choice 1

Choice 2